{"id":7557,"date":"2017-10-20T10:34:45","date_gmt":"2017-10-20T09:34:45","guid":{"rendered":"https:\/\/www.blueeyedsun.co.uk\/blog\/?p=7557"},"modified":"2017-11-01T10:47:21","modified_gmt":"2017-11-01T10:47:21","slug":"eight-changes-in-retail-technology","status":"publish","type":"post","link":"https:\/\/www.blueeyedsun.co.uk\/blog\/eight-changes-in-retail-technology\/","title":{"rendered":"Eight Changes in Retail Technology"},"content":{"rendered":"

\"8<\/p>\n

There are some remarkable changes happening in retail technology at the moment – some of which have already made it into our everyday lives and some which might be on their way to mass adoption in the coming years.<\/p>\n

Here are eight interesting examples of changes in retail technology:<\/p>\n

\"Pepper<\/p>\n

Robots and AI<\/b><\/p>\n

Softbank<\/a> have been testing a humanoid robot called Pepper<\/a> in thousands of retail sites. Pepper is fun, speaks 19 languages and is designed to recognise principle human emotions (by analysing facial expressions) and respond accordingly.<\/p>\n

\"Virtual<\/p>\n

Virtual Shopping<\/b><\/p>\n

Customers can scan a variety of products on a display wall at trains stations and airports and their order will be waiting for them when they return home. Early adopters include Home Plus<\/a> in South Korea and Tesco<\/a>, Ocado<\/a> and John Lewis in the UK.<\/p>\n

\"Amazon<\/p>\n

Voice<\/b><\/p>\n

Voice recognition software has been getting more and more powerful. Amazon Echo<\/a> and its virtual assistant, Alexa, make it remarkably easy to order almost anything by voice from the comfort of your home.<\/p>\n

\"Self<\/p>\n

Self-Service Checkout<\/b><\/p>\n

Mostly used by Supermarket chains, we\u2019ve all adapted to scanning and paying by ourselves at self service checkout<\/a> tills. Customers are able to move at their own speed and retailers are able to reduce staff overhead.<\/p>\n

\"Amazon<\/p>\n

Amazon Go<\/b><\/p>\n

Amazon have been testing a bricks and mortar grocery store concept in the US. Using\u00a0their app, you simply walk into the store, grab the items you need and just walk out<\/a>. There are no tills and payment is taken from your account on exiting the store.<\/p>\n

\"Payment<\/p>\n

Payment Devices<\/b><\/p>\n

Companies like Square<\/a>, Paypal<\/a> and iZettle<\/a> now offer solutions for anyone to be able to retail from anywhere. You can attach a variety of devices to your mobile device and take credit card payments.<\/p>\n

\"Contactless<\/p>\n

Contactless<\/b><\/p>\n

There are now over 100 million contactless bank cards in the UK. We are using them, our watches and our phones to make faster payments for small purchases. Alibaba have recently started debuting payments by facial recognition with ‘smile to pay<\/a>‘ tech at KFC in China.<\/p>\n

\"Amazon<\/p>\n

Drones<\/b><\/p>\n

Amazon have started making small deliveries by drone with their Prime Air<\/a> service. Waiting times for certain products are reduced to as little as fifteen minutes from the time of ordering online in the comfort of your home.<\/p>\n

These changes in retail technology can seem daunting for small independent businesses and whilst we won’t necessarily want robots manning all our stores in the future it is interesting to see which changes will be widely adopted and which won’t. This is turn will give us insights into how consumers like to shop and how we independent retailers can adapt to meet key customer needs.<\/p>\n

Read more on the opportunities and obstacles on The Digital High Street<\/a><\/p>\n

How to get more customers to your retail business<\/a><\/p>\n

What do consumers want from retailers?<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

There are some remarkable changes happening in retail technology at the moment – some of which have already made it into our everyday lives and some which might be on their way to mass adoption in the coming years. 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